Your privacy is important to us at Love Finance. We respect your privacy regarding any information we may collect from you across our website.
Love Finance Limited is a Finance Broker duly authorized and regulated by the Financial Conduct Authority (“FCA”) No.679472. Registered Office: 36 Great Charles Street Queensway, Birmingham, West Midlands, B3 3JY. Love Finance Limited is registered in England No: 08139103 and we are listed on the FCA register, which you can check by visiting the FCA’s website www.fca.org.uk/register or by contacting the FCA on 0805 606 1234. The FCA is the independent watchdog that regulates financial services.
Love Finance Limited provides bespoke financial solutions for businesses. We offer equipment lease, hire purchase agreements, practice finance, business and personal loans, and vehicle finance through our network of the UK’s leading lenders. For the avoidance of doubt, we do not offer advice in relation to tax, accounting, regulatory or legal matters, and you should take separate advice as you consider necessary regarding such matters. As a Finance Broker, we are not tied to any lender, and depending on your needs, we may consider a specific product from all our lenders, some of our lenders, or just a single lender.
We do not charge you, our client, any fees no matter how complex it may become, and there is no charge to you if we do not find an acceptable facility, or you choose not to proceed at any time.
We will exercise our discretion in selecting a funder for you based on our knowledge and experience of their acceptance criteria. However, ultimately, you must decide whether any finance product is right for you.
In the event we do complete a transaction, we will receive a commission for our work from the chosen funder, which can be fixed or variable, and the amount will not affect the amount you pay under the finance agreements. The commission we receive may vary depending on several factors, including, among other things, (i) whether the funder allows us to adjust the interest rate charged to you, for that lender, (ii) the volume of business we introduce to the lender, and (iii) the features of the Agreement being proposed.
Where you ask us, we will always act with professionalism when providing you with finance, in accordance with FCA guidance.
A copy of the agreement will be sent to you directly by the lender, which will include the Terms and Conditions as soon as the agreement has been countersigned by them. Please check these documents and advise the lender as soon as reasonably practicable if there is anything incorrect in accordance with your requirements. Where you have a right to cancel your agreement, the lender will give you notice of this in writing. It is important to keep all documentation in a safe place.
You are guaranteed the best practice in the industry. We ensure that, as a finance broker or a funder, we operate professionally and in line with FCA guidance.
Your personal information is very important to us, and we endeavor to take all due care to protect it. It is our current practice to retain customer information for at least three years, after which your information may be destroyed at our discretion without notice to you. We will not retain information any longer than necessary to provide you with the highest level of service. Please be aware that applying for finance through us will warrant the collection, storage, and processing of more than your basic contact details to our lender(s) and us (if applicable), in accordance with the Data Protection Act 2018. We comply with all obligations under the Data Protection Act 2018 and the General Data Protection Regulation (GDPR). You can find a copy of our data protection policy at https://www.lovefinance.co.uk/privacy-policy/. You should also read the Use of Your Data section. If false or inaccurate information is provided to the lender and fraud is identified, details will be passed by them to fraud protection agencies to prevent fraud and money laundering. Calls may be recorded for training and quality purposes.
Love Finance Limited
36 Great Charles Street
Birmingham
West Midlands
B3 3JY
Email Us: support@lovefinance.co.uk
Call Us: 0800 808 9404
We will acknowledge receipt of your complaint and investigate it. Our aim is to resolve your complaint and send you a final response within 8 weeks. If we are not able to resolve your complaint in this time frame, then we will write to you with an explanation.
If you are dissatisfied at any stage of the process, or with our final response, you can write to:
Financial Ombudsman Service (FOS),
Exchange Tower,
London, E14 9SR,
www.financial-ombudsman.org.uk
At Love Finance, we believe in our core values of expertise, service, and integrity. By adhering to the six FCA “Treating Customers Fairly” outcomes, we endeavor to treat all our customers fairly and deal with their needs in a timely and efficient manner. Our dedicated team will always be sensitive to your needs whilst maintaining a high level of customer service. We will recognize and deal with any issues or complaints systematically and fairly to resolve or resolve them, whilst keeping customers informed of their rights, according to our prescribed complaints procedure. Based on openness and transparency, we will ensure that we consistently deliver our customers fair outcomes and take responsibility for our actions.
We will use your personal data for the purposes of your application and, if an agreement is completed, to provide our services in supporting it. We are the data controller of any data you provide to us. We have a data protection officer with a dedicated email at support@lovefinance.co.uk.
To help us provide and improve our products and services, if you engage us to arrange credit for you, we may provide you with details of other products and services. Our legal basis for processing your personal data before entering a contract and for 3 years post contract is lawful and necessary for the purposes of our legitimate interests. Our legitimate interests in your personal data may include passing information to third-party service providers as part of a credit application or credit.
A full list of the lenders we use is available in the privacy policy section of our website. This includes sharing details with other finance providers we may work with. We also have third parties managing some data for us under agreements we have with them. The information we will process includes your name, application details, and any supporting information you will have provided in the application process. As part of our process, your personal information may be supplied to credit reference agencies (CRAs) for both you and/or the lenders nominated through your loan application. The CRAs we most frequently use are Equifax, Experian, and Callcredit. The details may be found at:
Experian: https://www.experian.co.uk/
Equifax: https://www.equifax.co.uk/
Callcredit: https://www.callcreditstatreport.co.uk/
You have several rights in relation to any personal data we hold. You can request access to and rectification or erasure of any data. You can also ask us to restrict or object to its processing after lawful use. If you consent to this, you can also opt-out of sharing your data with third parties. You have the right to complain to the Information Commissioner’s Office if you are not happy about how we handle your data.
